Privacy Policy

At Boletron, accessible from https://boletron.com, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase tickets through our platform.

1. Information We Collect

We may collect the following types of information:

Personal Details: Name, email address, phone number, and billing information.
Transaction Data: Event bookings, payment confirmations, and order history.
Technical Data: IP address, browser type, device information, and usage analytics.
Cookies: To improve user experience, remember preferences, and analyze site traffic.

2. How We Use Your Information

Process event bookings and payments securely.
Send booking confirmations and event updates.
Improve our services and personalize your user experience.
Communicate offers, promotions, and new event alerts (only if you opt-in).
Ensure security and prevent fraudulent activity.

3. Data Protection

Your personal data is stored securely using encrypted servers and industry-standard safety measures. We do not sell, trade, or rent your personal information to others.

4. Third-Party Services

We may use trusted third-party payment gateways and analytics tools that comply with international data protection standards.

5. Your Rights

You may request access, correction, or deletion of your personal data at any time by contacting us at support@boletron.com.

Refund Policy

Last updated: 02/10/2025

At Boletron, we strive to make every booking smooth and transparent. Please read our refund policy carefully before purchasing tickets.

1. General Policy

All ticket purchases made through Boletron are final and non-refundable unless otherwise stated by the event organizer. Once a ticket is booked, it cannot be cancelled or exchanged for another event.

2. Event Cancellations or Rescheduling

If an event is cancelled or postponed by the organizer, customers are entitled to a full refund or credit as per the organizer’s policy. Refunds, if applicable, will be processed to the original payment method within 7–10 business days.

3. Technical or Payment Issues

If your transaction fails but your account is charged, please contact support@boletron.com within 48 hours with your payment reference ID. We’ll verify and initiate a refund if applicable.

4. No-Show or Late Entry

Refunds will not be issued for missed events, late arrivals, or entry refusals due to non-compliance with event rules.

5. Contact Us

For refund-related queries, please email support@boletron.com with your booking ID and event details.